|Free standard UK delivery||2-4 working days|
|Express UK delivery||1-2 working days|
Here at Lifting Legion, we don’t like the extra delivery charge at checkout, so we offer free standard delivery within the UK. We will work hard to get the delivery out to you as soon as we can although it isn’t possible to give you exact times.
Free standard delivery will aim for 2-3 working days, including Saturdays, however this may not be possible so it could be 4 days. Express delivery aims for the next working day, including Saturdays, however this may not be possible so may take 2 working days.
Please remember bank holidays are not working days.
If you’re not in when your parcel arrives, a card will be left telling you where it is, this might be in a safe place, require collection or for you to rearrange delivery. Once we have received the payment in full, then you own the product including all added delivery charges.
We are happy to deliver to your place of work as well as your residential address, however if you want it to be delivered to your place of work then ensure there is someone there to take delivery as it will be made to the address rather than to the named person on the order.
We are here to help if your parcel has not arrived by the estimated delivery date and you can contact us at email@example.com. However before you do so, it would be worth checking we have the correct details on the order or that you don’t have a card from the courier. It may also be worth checking that the parcel hasn’t been left in a safe space the courier would have had access to or that it has not been left with a neighbour. It might also be worth checking the parcel isn’t at your local Post Office awaiting you rearranging delivery.
Once you’ve place your order we’re unable to change the details of the delivery or payment.
Please note, we may package items of an order separately so if you are missing an item then check if there are separate emails regarding delivery dates for the order.
Exchanges: If you’d like a different colour or size, then please return to us within 14 days of delivery confirmation. Return via second class postage with a note of the size or colour you would like and we will arrange for you to receive the exchange or a voucher within 30 days of the delivery confirmation.
Refunds: Please ensure you enter your contact details correctly upon checkout so we can contact you with relevant information. If you have any issues please contact us at firstname.lastname@example.org. Returns must arrive with us within 14 days of the delivery confirmation. Please make it clear on a note within the package whether you’d like an exchange or a refund. We will refund the price of the purchased item which can take 1-2 weeks to go through. This includes sale items. Please return all products in the packaging it was received in with all labels and tags still attached, completely unused/unworn and unwashed. We will inspect all products on their return. The products are your responsibility until they arrive back with us so please unsure you have packaged them properly so they won’t get damaged on route. If we deem a product to be in an unsuitable condition on its return we will have to send it back to you. It is recommended you obtain proof of postage and possibly tracking also.
All exchanges and returns should be sent to:
Lifting Legion LTD, 15 Queen Square, Leeds, LS2 8AJ